Best Redwood Deck & Patio Pergola - Currently Unavailable

*** Standard free shipping on this item is curb side delivery. Trucking companies will no longer go into residential driveways. It is recommended that at least two people are available for the delivery due to the size and weight of this item.***

This item ships by a Long Haul Trucking company. Trucking companies require an appointment to deliver your furniture as they need a signature that your order has been delivered. The last and most often the 2nd email you receive from us will include the trucking company and the PRO# which will identify the shipment as belonging to you. The phone number you provided under the shipping information will be the phone number that the trucking company will call to schedule that delivery. We unfortunately cannot assist in scheduling that as they want to speak directly to you. If you want to be on top of things, you may be proactive and call the trucking company yourself. Armed with your PRO# you can sometimes go ahead and schedule delivery appointments to insure they come when you want them to.

Our free delivery is a curbside delivery. If you are needing additional shipping services, that can often be arranged when you speak with the carrier just before delivery or from the driver if they have time in their schedule. We are happy to talk over your options with you if you give us a call.

Please do not refuse your order if it arrives damaged. Accept the shipment from the carrier but be sure to notate on the Bill of Lading that the boxes were damaged. If you want to inspect the shipment before the driver leaves, have a box cutter handy and take a peak. They cannot leave until you have signed your paperwork. Always notate on the paperwork if there is a problem. Give us a call and we will assist in rectifying the issue.

Note that the time it takes to arrive depends on many factors. Depending on where you live it can take anywhere from 2 to 8 business days for delivery by truck.

All items are covered for manufacturer's defects for 30 days after receipt of order and shipping damage for 5 days after receipt. Please notify our customer service asap and we will gladly assist in correcting either of these issues!