Ordering Information
What you get when you order from us: • Quality products that are built to last
• Secure order processing
• Live Customer Service
• FREE Shipping* - - - - - - 
• Personal delivery tracking
*FREE Ground Shipping within the 48 contiguous United States.
(No free shipments to Alaska, Hawaii, Puerto Rico, Canada or International.)
Shipment Tracking:
You will receive a personal tracking number from us (unless otherwise stated) via email once your order has been shipped for you to personally monitor its progress in transit. (Please supply a correctly spelled email address you check regularly for this service.) NOTE: In some instances, you may not always receive your tracking numbers immediately on the shipping date. That doesn't necessarily mean your order hasn't shipped, it may just mean that we haven't received that particular batch of tracking numbers in yet or there may be a slight lag time in posting.
Shipping times stated in product descriptions are average estimates of when a product would usually "ship out" (picked up by carrier) under normal buying conditions and not precise, especially with hand-built furniture and heightened seasonal spending. Orders submitted on weekends are processed on the next business day. We can not be responsible for unforseen circumstances which may occasionally interfere with an estimated delivery schedule. We make every effort to contact the customer as soon as we become aware of an item out of stock or anticipate a shipping delay. Please, if you need an item for a specific date or important event, please contact us with your request for a more accurate estimate to avoid disappointment. Some items can be shipped Express for an additional shipping cost.
UPS/FedEx DELIVERY INSTRUCTIONS:
Under certain circumstances, carriers will not leave package(s) unless they receive a signed note instructing them to do so. If you wish delivery in your absence, please be prepared to leave a signed note.
Consumers have a right to thoroughly inspect package contents when accepting delivery from handler and "noting" obvious shipping damage when signing. If no one is home when order is delivered, please inspect the contents as soon as possible and immediately
report any damages sustained in shipping. (Products are not shipped out from any of our craftsman with damaged, torn or excessively taped packaging. If you receive your order in this poor condition, it was obviosly sustained in transit and not the fault of the shipper.) Therefore, we ask that you please keep all packaging and contents for verification, and notify carrier and ADAMS about the damage as soon as possible to receive a timely replacement.
RESIDENTIAL DELIVERY INFORMATION for X-Large and Duplex dog houses:
Due to the oversize dimensions of each of the seven pre-assembled panels, please be prepared to assist with the acceptance and placement of your delivery. Under freight company policy, the driver is only authorized to transport merchandise to curbside of residence. Your dog house panels will arrive strapped flatly to a palette on the back of the truck. Each panel section will be handed down to the recipient.
Each individual panel weighs less than 40-lbs. Optional Lift Gate Service (which simply lowers the full palette to the ground) from the feight company is available by request for an additional charge to the customer of $69. if requested at time of ordering, $80. if requested after shipping for a corrected "Bill of Lading", $90. if requested after delivery attempt. NOTE: Lift Gate Service is rarely necessary under
normal circumstances but occasionally requested by seniors, disabled or handicapped customers. NOTE: Consumers MUST inspect shipment contents when accepting delivery of your dog house(s) from the commercial transport company. If your order has sustained damage, you "must" note it when signing and accepting delivery for insurance compensation. Please do not refuse commercial shipment of oversized dog house as it will be considered a cancellation of order and customer will still be responsible for round-trip freight and restocking charges. Please sign delivery receipt noting damage and inform ADAMS immediately for prompt restitution.
Products are shipped manufacturer direct from skilled craftsman in various locations within the U.S. and Canada, therefore time in transit will vary dependant upon the type of item ordered and distance to final destination. When multiple items are ordered and shipped to the same address, free shipping method will be determined by manufacturer which may include commercial motor freight to lessen risk of order separation and damage. RESIDENTIAL COMMERCIAL DELIVERY INFORMATION
Oversized Furniture and OverSized Dog Houses:
Under freight company policy, the driver is only authorized to transport merchandise to curbside of residence. Please be prepared to assist with the acceptance and placement of your delivery.
NOTE: Customer MUST inspect shipment contents when accepting delivery of their oversized furniture or oversized dog house(s) order from the commercial transport company. If your order has sustained damage, you "must" note it when signing and accepting delivery for insurance compensation. Please do not refuse commercial motor freight shipments as it will be considered a cancellation of order and customer will still be responsible for round-trip freight and restocking charges. Please sign delivery receipt noting damage and inform ADAMS immediately for restitution.
"Western Red Cedar" OVERSIZE DOG HOUSES: The seven fully assembled oversize dog house panels will arrive strapped flatly to a palette on the back of the truck. Each panel section will be handed down to the recipient. Each individual panel weighs less than 40-lbs. Optional Lift Gate Service (which simply lowers the full palette to the ground) from the feight company is available by request for an additional charge to the customer of $69. if requested at time of ordering, $80. if requested after shipping for a corrected "Bill of Lading", $90. if requested after delivery attempt. NOTE: Lift Gate Service is rarely necessary under
normal circumstances but occasionally requested by seniors, disabled or handicapped customers.
Back Orders
Back orders may occur on some items during heightened seasonal buying periods, therefore in the event any product is not reasonably available, we will inform you.
Cancellation Policy:
On all shipments to customers, ADAMS incurs shipping and handling costs. If your order shipment is Cancelled, Refused (excluding damage claim) or Undeliverable after shipping, we will only charge your account the outbound/turnaround shipping, handling and/or credit card processing fees when/if imposed upon ADAMS to recover our expenses. In addition, we also reserve the right to impose or waive a restocking fee upon the customer if imposed or waived upon ADAMS by the manufacturer.
• Order by Mail / Fax or using the
• Paying by Checks method described below.
• Sales Tax
We are required by law to charge 8.25% state sales tax on Texas orders.
• Ordering Online
(Any order submitted on a weekend is processed on the next business day.)
- Click product, then add that product to your shopping cart. You can then change the number of items in the quantity box by typing in the amount you'd like. Then click "Update Quantities" and it will be recalculated with your New Total. You can repeat this step and subtract quantities also if you change your mind. Click "Remove" link to remove items from your Shopping Basket. (NOTE: If there is a Drop-Down box selection for the item you want to purchase, you must FIRST highlight your choice before clicking the "Order or Buy" button.) Click "View Shopping Cart" button in left hand menu of any page when you're done shopping. Proceed by clicking the "Check Out" button to fill out your address and credit card information on a Secure Order Form.
• Online Order Status Feature
An estimated shipping time will appear shortly after your online order has been confirmed. This order status will remain visibly unchanged until your order has actually shipped, at which time you will be notified via email.
All our furniture products are guaranteed to satisfy ... and they usually do, BUT, if for some reason you're not 100% delighted with your order, by all means let us know... We aim to please!
Return/Exchange Policy*
ADAMS will gladly refund your original purchase price minus any restocking fees if you are not happy within 30 days of receipt, as long as the product is in its original resalable condition, unused, unassembled, and with original packaging including all accompanying hardware, labels, tags and instructions. Custom items are not returnable but "are" still warranteed. Optional stain is customization and only returnable at manufacturer's discretion, along with a restocking charge. Rush/Priority Processing fees are not refundable. (Exception: See Cat/Dog House Policy Below.) Customer agrees to pay return shipping costs (including insurance) on any returned item that is simply unwanted or a product exchange. Subsequent exchanges resulting from an initial product return may be subject to a 15% restocking charge at manufacturer's discretion. Customer must contact ADAMS first for proper Return instructions. Email: info@cedarwoodfurniture.com.
*NOTE:
ADAMS reserves the right to refuse a return or charge a restocking fee on any product that does not meet our Return/Exchange Policy requirements (described herein).
CAT and DOG HOUSES - Due to sanitary reasons and shipping expense, pet houses are not returnable. Please be sure to choose the correct size for your pet by using our guidelines. (Tip to Consider: Your dog should be able to lie down comfortably within the interior dog house floor space and fit through the door opening in width and by slightly ducking in height.)
Shipping Damage
Consumers have a right to inspect package contents when receiving delivery from handler and refusing packages if product is damaged, stating "damaged upon inspection". (Products are not shipped out from any of our craftsman with damaged, torn or excessively taped packaging.) If you receive your order in this poor condition, it was sustained in transit and fault is with the carrier. If you are not home when your order is delivered, please inspect the contents as soon as possible & immediately notify carrier and ADAMS of any damage claims within three days of receipt plus retain all original packaging for carrier inspection and/or pickup, in order to receive a timely replacement. (Supporting photos of damage can be helpful.) If you discover a possible defect in product upon delivery which is uncharacteristic of natural wood, please report it to ADAMS within five days of receipt for restitution.
ADAMS will also honor a complimentary 30 day "extension" warranty against defects in materials and workmanship on all non-food and products that we sell. Please see Our Guarantee page for complete details.
ADAMS is a factory authorized dealer for the product lines represented on our site. Our policy is to carry only the highest quality Western Red Cedar Wood products from reputable manufacturers and skilled craftsman who promise to stand behind their workmanship. If there's ever a problem with any item you purchased from us, we will do what we can to satisfy you.
ADAMS cannot be held liable for any special, incidental, consequential damage or bodily harm, resulting from possession, usage or loss of any of the products we sell, either directly or indirectly. The limit of our liability will not exceed the replacement price of your purchase. (We reserve the right to correct typographical errors.)
By submitting an order to ADAMS All Natural Cedar for processing via online, by telephone, fax, postal mail or email, you agree to have read and accept all of our store policy and terms expressed within as stated on this website www.cedarwoodfurniture.com and authorize payment to your credit card for the amount of your order including any applicable sales tax and/or quoted shipping charges (if any) associated with product purchase.
Tacom Limited
4930 Reed Road Suite 230
Columbus, OH 43220
USA
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