It was extremely easy dealing with this company, and the quality of their products speak for themselves! I received my Estate Gate in a very timely way with excellent support from customer service when I inquired about my shipment! The staff was very helpful and quite friendly! I was amazed at the quality of this gate once I received it from UPS, since it simply was incredibly well-made and quite substantial, not to mention the fact that it really smelled good! I am highly impressed with the quality of this gate! I strongly recommend this Company to anyone looking for excellent wood products!!